Refund Application
We understand that sometimes refunds may be necessary. Please review our Refund Policy before submitting your request to ensure you meet the eligibility requirements.
📋 Refund Eligibility Quick Check
- Request submitted within 7 days of purchase
- Less than 5% of purchased credits have been used
- Valid reason for refund request
How to Submit Your Refund Request
Currently, refund requests are processed via email to ensure proper documentation and security. Please follow these steps:
Step 1: Prepare Required Information
Before contacting us, please gather the following information:
- Account Email: The email address associated with your account
- Transaction ID: Found in your email receipt or account history
- Purchase Date: When you made the purchase
- Purchase Amount: Total amount charged
- Reason for Refund: Detailed explanation of why you're requesting a refund
Step 2: Send Refund Request Email
📧 Email Template
Copy and fill out this template:
To: support@trynanobanana.io
Subject: Refund Request - [Your Transaction ID]
Dear Try Nano Banana Team,
I am requesting a refund for my recent purchase. Please find the details below:
Account Email: [Your account email]
Transaction ID: [Your transaction ID]
Purchase Date: [Date of purchase]
Purchase Amount: [Amount paid]
Product/Credits Purchased: [What you bought]
Reason for Refund:
[Provide detailed explanation here]
Additional Information:
[Any additional details, screenshots, or documentation]
I understand that this request will be reviewed according to your Refund Policy. Thank you for your time and consideration.
Best regards,
[Your Name]
Step 3: Include Supporting Documentation
If applicable, please attach any of the following to your email:
- Screenshots of errors or technical issues
- Copy of your purchase receipt
- Screenshots showing your credit usage
- Any other relevant documentation
What Happens Next?
✅ If Your Request is Approved
- You'll receive a confirmation email
- Refund processed within 5-7 business days
- Funds returned to original payment method
- Credits removed from your account
❌ If Your Request is Denied
- You'll receive an explanation email
- Reason for denial will be provided
- Alternative solutions may be offered
- Your account remains active
Response Timeline
⏰ Expected Response Times
- Initial Response: Within 1 business day
- Review Complete: Within 2-3 business days
- Refund Processing: 5-7 business days (if approved)
Alternative Contact Methods
While email is preferred for refund requests, you can also reach us through:
- General Support: support@trynanobanana.io
- Live Chat: Available on our website during business hours
Before You Submit
Please consider these alternatives:
- Technical Issues: Contact support first - many issues can be resolved quickly
- Feature Questions: Check our FAQ or contact support for guidance
- Account Problems: Our team can often resolve account issues without refunds
Frequently Asked Questions
Q: How long does the refund process take?
A: The review process takes 2-3 business days. If approved, refunds are processed within 5-7 business days and returned to your original payment method.
Q: Can I get a partial refund for unused credits?
A: Yes, if you meet the eligibility requirements, we can refund unused credits based on the percentage remaining in your account.
Q: What if I used my credits but experienced technical issues?
A: Contact our support team first. We can often resolve technical issues or provide credit compensation without requiring a full refund.
Q: Will my account be closed if I get a refund?
A: No, your account remains active. You can continue using the free tier and make future purchases if desired.
⚠️ Important Notes
- Refund requests must be submitted within 7 days of purchase
- Only purchases with less than 5% usage are eligible
- Free tier usage is not eligible for refunds
- Processing times may be longer during peak periods
Need help with your refund request? Contact us at support@trynanobanana.io and we'll be happy to assist you.