Refund Policy
Effective Date: January 1, 2025
Overview
At Try Nano Banana, we strive to provide exceptional AI-powered image generation services. This Refund Policy outlines the circumstances under which refunds may be requested and the process for obtaining them.
Refund Eligibility
Qualified Refund Requests
Refunds may be considered under the following conditions:
- Time Frame: Request must be submitted within 7 days of purchase
- Usage Requirement: Less than 5% of purchased credits have been used
- Technical Issues: Persistent technical problems preventing service use
- Service Unavailability: Extended service outages affecting your ability to use credits
Non-Refundable Situations
Refunds will not be provided in the following cases:
- More than 5% of purchased credits have been used
- Refund request is submitted after 7 days from purchase date
- Account violation or terms of service breach
- Dissatisfaction with generated image quality (subjective preference)
- User error or misunderstanding of service features
- Free tier usage (no purchase involved)
Refund Process
How to Request a Refund
- Submit Request: Use our Refund Application Form
- Provide Information: Include your order details and reason for refund
- Account Review: We will verify your account and usage history
- Decision Notification: You will receive a response within 2-3 business days
- Processing: If approved, refunds are processed within 5-7 business days
Required Information
When submitting a refund request, please provide:
- Account email address
- Order/transaction ID
- Purchase date and amount
- Detailed reason for refund request
- Any relevant screenshots or documentation
Processing Timeline
| Step | Timeline | Description |
|---|---|---|
| Request Submission | Immediate | Submit refund form |
| Initial Review | 1 business day | Request acknowledgment |
| Detailed Review | 2-3 business days | Account and usage verification |
| Decision | 3-4 business days | Approval or denial notification |
| Refund Processing | 5-7 business days | Funds returned to original method |
Refund Methods
Payment Method Return
- Credit/Debit Cards: Refunded to the original card used for purchase
- PayPal: Refunded to the original PayPal account
- Digital Wallets: Refunded to the original wallet (Apple Pay, Google Pay)
Processing Times by Payment Method
- Credit Cards: 5-10 business days after processing
- Debit Cards: 3-7 business days after processing
- PayPal: 3-5 business days after processing
- Digital Wallets: 1-3 business days after processing
Partial Refunds
In certain circumstances, we may offer partial refunds:
- Unused Credits: Refund for remaining unused credits only
- Service Interruptions: Prorated refund for service downtime
- Account Issues: Case-by-case evaluation for unique situations
Failed Transactions and Chargebacks
Failed Transactions
If your payment failed but you were charged:
- Credits are not added to your account
- Automatic refund is processed within 3-5 business days
- Contact support if you don't see the refund
Chargeback Policy
If you initiate a chargeback:
- Your account will be suspended pending resolution
- We prefer to resolve disputes directly before chargebacks
- Chargeback fees may be deducted from approved refunds
Account Actions After Refunds
Credit Adjustments
- Refunded credits are removed from your account
- Any used credits from the refunded purchase are calculated
- Account balance is adjusted accordingly
Account Status
- Your account remains active after legitimate refunds
- You can continue to use the free tier
- Future purchases are not affected
Exceptions and Special Cases
Technical Issues
For persistent technical problems:
- Document the issue with screenshots
- Contact our support team first
- Allow reasonable time for resolution
- Refunds may be considered if issues cannot be resolved
Service Changes
If we make significant service changes:
- Existing credits remain valid
- Refunds may be considered for unused credits
- 30-day notice provided for major changes
Contact Information
For refund-related inquiries:
- Refund Applications: Submit Refund Request
- Email Support: support@trynanobanana.io
- General Support: support@trynanobanana.io
Policy Updates
This Refund Policy may be updated from time to time. Changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the updated policy.
Last updated: January 2025